Reset a forgotten password

If you can't remember your Trofeo.live password, you can reset it yourself from the sign-in page. No need to contact support.

Requesting a reset

1. On the sign-in page, click Sign in, then follow the link to the "Locked out?" page (or go directly to the forgot password page).
2. Enter the email address on your account.
3. Click Send the reset link.

You'll land on a "Check your email" screen. If that email address has an account, a reset link is on its way to it. Open the email and click the link to continue.

Didn't get anything? Click Try a different email to check for typos and resend, or make sure you're checking the inbox for the address you actually signed up with. Reset links only work if they still contain a valid token. If you wait too long to click the link, or you've already requested a newer one, you may need to request a fresh link and use the most recent email you receive.

Setting a new password

1. Open the reset link from your email. It takes you to the password reset page.
2. Enter a new password of at least 8 characters in New password.
3. Enter the same password again in Confirm new password.
4. Click Update password.

If the two entries don't match, or the password is under 8 characters, you'll see a message asking you to fix it before you can continue.

Once the update succeeds, you'll be sent to the sign-in page. Sign in with your new password.

If instead you land on an "Invalid reset link" page, the link is missing or no longer has a valid token, usually because it's expired or already been used. Click Request a new link to go back and send yourself a fresh reset email.