Manage your billing and invoices

Trofeo.live hands off billing management to Stripe's customer portal. From there you can update your card, download past invoices, switch plans, or cancel your subscription without contacting support.

Prerequisites

• You need billing management permission on the workspace.
• The workspace must already have an active subscription. If you haven't subscribed yet, there's no billing account to manage, subscribe to a plan first.

Billing portal

1. Go to the Billing page for your workspace.
2. In the Manage subscription section, click the button (it reads Manage subscription and shows a loading state while the portal opens).
3. You're redirected to Stripe's billing portal. From here you can:

• Download or view past invoices
• Update your payment card
• Review your current plan and billing history

The portal opens in the same browser tab. When you're done, use the portal's link back to Trofeo.live, or your browser's back button, to return to the Billing page.

If you see an error saying there's no Stripe customer for the workspace yet, it means the workspace hasn't subscribed to a paid plan. Subscribe first, then the Manage subscription button will appear.

Canceling or changing plan

Plan changes and cancellations also happen inside the same Stripe portal, not on the Trofeo.live billing page itself:

1. Open the portal as described above.
2. Use Stripe's plan or subscription options to switch to a different plan or cancel your subscription.
3. Confirm the change. Stripe applies it according to your current billing cycle and sends a confirmation to your billing email.

If you only want to upgrade to a higher plan, you can also do this directly on the Billing page: pick monthly or yearly billing with the toggle, then click Upgrade next to the plan you want. Your current plan is marked so you always know what you're on. Downgrades and cancellations, however, go through the portal.